Last updated: February 21, 2026
Contents
This Privacy Policy explains how Meal Stack collects, uses, stores, shares, and protects personal data when you use our website, mobile application, customer support channels, and related services.
This policy applies to customers, prospective customers, and users who interact with Meal Stack digital properties or operational teams.
Identity and contact data: full name, phone number, email address, and profile details.
Account and authentication data: login identifiers, OTP verification events, and device/session activity.
Address and delivery data: delivery addresses, landmarks, area metadata, serviceability checks, and scheduling preferences.
Subscription and preference data: plan selection, meal choices, pause/resume requests, renewals, and profile settings.
Payment and billing data: transaction references, invoice metadata, and payment status (Meal Stack does not store full card details where processed by payment partners).
Support and communication data: complaint records, chat/email interactions, call notes, and issue resolution actions.
Technical and usage data: browser/app metadata, IP and approximate geolocation signals, device type, logs, and analytics events.
To create and manage user accounts and authenticate users securely.
To run subscriptions, process payments, schedule deliveries, and execute pause/resume actions.
To determine serviceability and plan operations by kitchen, location, and slot.
To provide support, handle complaints, investigate incidents, and maintain service quality.
To send service notifications such as OTP, billing alerts, schedule updates, and policy communications.
To improve product features, forecasting, delivery performance, and user experience.
To enforce legal rights, prevent fraud, and meet compliance obligations.
Performance of contract: delivering subscription services you request.
Legitimate interests: improving product reliability, operations, and security controls.
Compliance obligations: accounting, tax, consumer law, and law enforcement requests where valid.
Consent: marketing or optional data processing where required by law.
Operational partners: delivery partners, kitchen operators, logistics vendors, and support providers for service execution.
Payment partners: to process payments and settlement.
Infrastructure providers: secure hosting, communication gateways, analytics, and monitoring partners.
Regulatory or legal authorities: when required by law or valid process.
We do not sell personal data for unrelated third-party marketing.
We retain data for as long as needed to provide services, meet contractual commitments, resolve disputes, and comply with legal obligations.
Retention periods vary by data type, including tax, finance, support, fraud-prevention, and security log requirements.
Meal Stack uses administrative, technical, and organizational safeguards such as access controls, network protections, logging, and role-based permissions.
No system is completely risk-free; users should protect account credentials and notify support of suspicious activity immediately.
Subject to applicable law, you may request access, correction, deletion, or portability of certain data and object to specific processing activities.
You may also request account closure, subject to retention obligations for billing, legal, fraud, and compliance records.
Meal Stack services are not intended for children under the age permitted by applicable law to provide valid consent.
If we learn that data was collected from a minor without proper authorization, we will take steps to remove or restrict such data.
Where cross-border processing occurs, we use appropriate safeguards and contractual protections as required by applicable law.
Our platforms may contain links or integrations to third-party services. Their privacy practices are governed by their own policies.
We may update this Privacy Policy periodically. Material changes will be reflected by a revised effective date and, where required, user-facing notice.
For privacy questions, account-data requests, or grievances, contact Meal Stack support through the app support flow.